Customer Service Employee

Job Description:

‍itump is seeking a dedicated Customer Service Representative to join our team and help us deliver outstanding support to our clients. As a Customer Service Representative at itump, you will be the first point of contact for our customers, providing timely assistance and resolving inquiries with professionalism and empathy.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media channels.
• Provide accurate information and guidance to customers regarding our products, services, and policies.
• Assist customers with product demonstrations, troubleshooting, and technical support issues.
• Process customer orders, refunds, and exchanges according to company policies and procedures.
• Escalate complex or unresolved issues to appropriate teams for resolution.
• Keep detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities for improvement in customer service processes and recommend solutions.
• Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.

Requirements:

• High school diploma or equivalent; Bachelor's degree is a plus.
• Proven experience in a customer service or support role, preferably in a technology or startup environment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers of diverse backgrounds.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Empathy and patience in dealing with customer concerns and resolving issues.
• Proficiency in using CRM software and other customer service tools.
• Ability to work effectively in a fast-paced and dynamic environment.
• Flexibility to work non-traditional hours, including evenings and weekends, as needed.
• Bilingual proficiency is a plus.

Benefits:

• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off and holidays
• Ongoing training and professional development opportunities
• Collaborative and supportive work environment

Join itump and become part of a team dedicated to providing exceptional customer service and empowering entrepreneurs to succeed. Apply now to make a positive impact on the success of our clients and our company!